 V.5.0  APPENDICESAPPENDIX D COMPANY POLICIES 1. Each sale is a personal transaction. To me that means that I will try to help you select your merchandise as is needed, and all of us will do our part in providing prompt service in preparing your order and shipping it. 2. All case orders are individually handled and prepared. Every box is opened, the case configured with fans installed, modifications done, and accessories shipped inside as possible. 3. There are no handling charges. 4. Shipping charges are based on the actual cost, rounded up to no more than $2.99 over the rate. Shipping is not a profit center, and I will not use for promotion. However, UPS at times seems determined to make it a cost center--they have their share of surcharges on the monthly statement, etc., that never cease to amaze me. Therefore, when I prepare your ORDER shipping cost, I estimate the shipping weight at the actual weight or a pound or two higher, and this may result in a 'profit' of another dollar. In light of this common-sense approach, cost variances of up to $2.99 from the actual shipping cost will not be refunded OR billed. However, variances above or below $2.99 will be billed or refunded to the full amount. 5. LIABILITIES,WARRANTIES, ETC. At some point I will have gotten the right forms, statements, and disclaimers together to advise you of your consumer rights. I am also thinking of doing a version of John Corwith's (in)famous "Lawyer Repellant" statement. For now, this is the way I see it: Addtronics, Chenbro, Enermax, SPI, and other manufacturers/suppliers of name-brand products offer a one-year warranties on their products. I will assist you in obtaining warranty performance by providing, at my discretion, replacement parts or service. On bigger issues of the "What do you mean, my power supply isn't warranted for flooding?" kind, you will deal with the Company itself. I will not let you be unreasonably screwed nor will I do it. For routine problems--a broken/missing piece, for example, I will ship a replacement promptly from my stock. In the interest of common sense, I may even suggest that you simply make the repair yourself. A dab of glue can work wonders at times. If you expect the "Oh my God! there's a scratch on the 5.25 blank! Send its replacement by courier on charter jet, and my courier will meet him at the airport" kind of consumer support, you are SOOL. 6. I do not sell 'out of stock' items. 'In stock' items includes those which are also in transit after re-ordering. Everything you place an order for is a normally-stocked item, and unless I screw up on ordering, everything is in stock. Should there be an out-of-stock item that impacts your order, I will notify you, and you will have the option of cancelling the order and having your money refunded. Obviously, this policy does not apply to special orders. Generally, I am committed to customer satisfaction. If you have a problem with the product, get in touch with me. If we have screwed up, tell me. I will do what I can to resolve the issue. I believe quite strongly that the implicit social contract of an honest buyer and an honest seller should bear on transactions like these, and that social contracts between human beings are of far greater importance than legalism and liability/responsibility issues will ever be. If you are a super-consumer concerned as much about your rights as a consumer as in buying a case, you will probably be more comfortable buying elsewhere. Jim H. Designing a good case |