ORDERING:

From the storefront:  use the order button to select a product and use the shopping cart and credit card.

We've set up a number of popular case configurations that may well meet your needs, and a selection of this case will generate a custom case order for you.

If you don't see the case configuration in the storefront that you wish to use, then you need to do an order this way:

By e-mail:  

• 1. Look at the Catalog. Read it as thoroughly or simply seek out the case, etc., that you want.
• 2. E-mail jfh with any and all questions you need answered, or simply list the items you wish to purchase.
• 3. After setting up an order with jim, you may pay by e-mail through PayPal.com, pay by CC by calling jim at 763-479-6248, or by check or MO through snail-mail.
  

By the custom configurator:  (as of this date, the configurator is still disabled while we get it designed and debugged to ensure fully flexible ordering.)

Coolcases.com Business Policies
and Practices.

If you are a Militant Consumer concerned about Government protection of Your Rights As A Consumer, then you should probably buy elsewhere. And, if you expect the "Oh my God! there's a scratch on the 5.25 blank! Send its replacement by courier on charter jet, and my courier will meet him at the airport" kind of consumer support, you are SOOL. If you prefer the explicit and implicit social contract in exchanges of money for goods and services between two honest parties, then buy here.

• 1. Each sale is a personal transaction. The storefront orders are prepared by us here, not a fulfillment service at some warehouse.
• 2. All case orders are individually handled and prepared. Every box is opened, modifications performed as needed and the case cleaned, the case configured with fans installed, and accessories shipped inside as possible.
• 3. There are no handling charges, save for the one listed below.
• 4. Shipping charges are charged at the actual cost, rounded up to no more than $2.99 over that cost. Shipping is not a profit center, and I will not use it for promotion--however, UPS at times seems determined to make it a cost center--they have their share of surcharges on the monthly statement, etc., that never cease to amaze me. Hence, the add-on to the basic tariff charge.
• 5. LIABILITIES,WARRANTIES, ETC. At some point I will have gotten the right forms, statements, and disclaimers together to advise you of your consumer rights. I am also thinking of doing a version of John Corwith's (in)famous "Lawyer Repellant" statement. For now, this is the way I see it: 

Addtronics, Chenbro, Enermax, SPI, and other manufacturers/suppliers of name-brand products offer a one-year warranties on their products. I will assist you in obtaining warranty performance by providing, at my discretion, replacement parts or service. On bigger issues of the "What do you mean, my power supply isn't warranted for flooding?" kind, you will deal with the Company itself. I will not let you be unreasonably screwed nor will I do it. For routine problems--a broken/missing piece, for example, I will ship a replacement promptly from my stock. In the interest of common sense, I may even suggest that you simply make the repair yourself. A dab of glue can work wonders at times.

• 6. I do not sell 'out of stock' items. 'In stock' items includes those which are also in transit after re-ordering. Everything you place an order for is a normally-stocked item, and unless I screw up on ordering, everything is in stock. Should there be an out-of-stock item that impacts your order, I will notify you, and you will have the option of canceling the order and having your money refunded. Obviously, this policy does not apply to special orders.
  
  Generally, I am committed to customer satisfaction. If you have a problem with the product, get in touch with me. If we have screwed up, tell me. I will do what I can to resolve the issue.